Gold Membership Direct Debit Terms & Conditions


  1. General

By signing up for a Massage on the Run Gold Membership you are agreeing to these terms and conditions and authorise East-2-West Family Trust, trading as Massage on the Run ABN 89 726 213 468 (‘us’ or ‘we’), to direct debit a monthly membership fee of $15.00 from your nominated account.


  1. Payments
    • We will only arrange for funds to be debited from your account as authorised by you when you fill out an online direct debit request.
    • The initial payment will be deducted from your account immediately. All subsequent payments will be deducted from your account on the same date each month (‘debit day’). For example, if you sign up for a membership on the 16th day of the month, your debit day will be the 16th of every month until such times that the membership is discontinued.
    • If the debit day falls on a day that is not a business day (weekend and/or public holidays), we may direct your financial institution to debit your account on the following business day. If you are unsure about which day your account has or will be debited, ask your financial institution.
    • We reserve the right to cancel this direct debit arrangement should one or more of your debit payments be returned or dishonoured. You shall be responsible for any fees associated with dishonoured payments.
    • If your debit payment is returned or dishonoured by your financial institution, we reserve the right to redraw after 10 business days.


  1. Membership Entitlements
    • The Massage on the Run Gold Membership monthly fee entitles the member to a $20.00 discount on all services.
    • Discount applies to an unlimited number of services each month, but may only be applied once to each service.
    • Discount applies to members massages only and cannot be applied to gift vouchers or to massages purchased for others.
    • Discount may be applied to a Couples Massage service if the member is one of the persons getting massaged.
    • Discount does not apply to Corporate Massage or Pamper Party services.


  1. Changes by us
    • We may vary any details of this agreement or a direct debit request at any time by giving you at least fourteen (14) days’ written notice.


  1. Changes by you
    • If you wish to stop or defer a direct debit payment, you must notify us in writing at least (14) days before the next debit day. This notice should be given to us in the first instance.
  2. Your Obligations
    • It is your responsibility to ensure that there are sufficient cleared funds available in your account to allow a direct debit payment to be made in accordance with the direct debit request.
    • If there are insufficient cleared funds in your account to meet a debit payment:
      • you may be charged a fee and/or interest by your financial institution;
      • you may also incur fees or charges imposed or incurred by us; and
      • you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
    • You should check your account statement to verify that the amounts debited from your account are correct.


  1. Disputes
    • If you believe that there has been an error in debiting your account, please notify us directly by calling 1300 761 788 as soon as possible so that we can investigate it as soon as possible.
    • Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter. If we cannot resolve the matter you can still refer it to your financial institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf.
    • If we conclude as a result of our investigations that your account has been incorrectly debited we will arrange for the amount of any overpaid funds to be credited, in full (including interest and charges), to your account. You will be notified in writing of the amount by which your account will be adjusted.
    • If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding.


  1. Accounts
    • You should check:
      • with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
      • your account details which you have provided to us are correct by checking them against a recent account statement; and
      • with your financial institution before completing the direct debit request if you have any queries about how to complete the direct debit request.


  1. Confidentiality
    • All payments and memberships initiated online are encrypted and secured. Additionally, your credit card information is not stored on our servers.
    • We will only disclose the information that we require to carry out our services such as email, address and contact telephone number:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).


  1. Notice
    • If you wish to notify us about anything relating to this agreement, please call 1300 761 788